Automotive Service Advisor / Writer

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, Pedder Hyundai of Moreno Valley.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The Poway Hyundai Service Advisor role is highly customer-centric and is responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
Requirements
Responsibilities

- Advises customers on necessary and recommended services.

- Offers additional services and repairs to customers.

- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

- Estimates cost of mechanical, electrical, or other repairs.

- Enters itemized estimate on service order and explains estimate to customer.

- Meets and exceeds dealership's standards for repair and order production while ensuring high CSI ratings
Qualifications

- Automotive Repair / Service Advising experience

- Ability to work independently and be self-motivated

- Take-charge customer focused attitude focused on outcomes and high satisfaction

- Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment