BDC Agent | Call Center Representative

About US:

At Performance Kings Honda, we don’t just sell cars—we build careers. As the Top Volume Honda Dealer in Cincinnati for 12 consecutive years, we’ve created a winning culture where success is the standard, not the exception.

Our achievements speak for themselves: 5-Time President’s Award Recipient and 4-Time Master’s Circle Award Winner. When you join our call center team, you’re joining a dealership that knows how to win.

Compensation:

- $16.00 - $19.00 Per Hour

- Hourly Rate Plus Bonuses
Work Schedule:

- Flexible Hours Available (mornings, afternoons, evenings, weekends)

- 40-hour workweek
What We Offer

- Paid PTO time off

- 401k retirement plans with generous company match

- Medical insurance

- HSA and FSA plans

- Dental care

- Vision coverage

- Short- and long-term disability

- Life insurance

- Critical illness insurance

- Hospital indemnity insurance

- Accident insurance

- Grief counseling

- Living will preparation

- Generous employee discounts on vehicles, parts, and services
Requirements

Responsibilities

- Assist customers with questions about vehicle availability, services, and appointments

- Make outbound calls to follow up with leads and scheduled appointments

- Convert inquiries into confirmed appointments and sales

- Maintain accurate records of all customer interactions in our CRM

- Collaborate with sales team to ensure seamless customer experience

- Maintain dealership service and inventory knowledge

- Offer vehicle values to service appointments daily
Qualifications

- High school diploma or equivalent preferred, not required

- Previous customer service or call center experience is a plus

- Bi-lingual candidates are encouraged to apply (not required)

- Must be coachable

- Exellent communication and interpersonal skills

- Strong organizational skills and attention to detail

- Ability to multitask in a fast-paced environment

- Comfortable using computers and CRM systems

- Possess a good driving record

- Performance Kings Honda is a drug-free workplace

If you are committed to delivering exceptional customer service and want to grow with a dealership that values excellence, we would be honored to have you apply to join Performance Kings Honda as a BDC Agent. Thank you for considering a career with us.