BDC Service Agent - Call Center - Ocean Cadillac!

BDC Service Agent - Ocean Cadillac!

Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver!

We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.

Growth Opportunities Available
Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience . We promote from within, so the sky is the limit!

What You’ll Do:

- Handle inbound and outbound calls to assist customers with service inquiries

- Follow up on leads and schedule service visits

- Provide excellent customer service to ensure satisfaction and build loyalty

- Maintain and update customer information in our CRM system

- Collaborate with service and marketing teams to meet client needs

What We’re Looking For:

- A friendly and professional communicator who thrives in a fast-paced environment

- Comfortable making 100+ outbound calls and working with a team

- Organized, detail-oriented, and able to manage multiple tasks effectively

- Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)

- Bilingual in English and Spanish is a bonus!

What We Offer:

- Great Pay: up to $20/hour + commission

- 401(k) Plan with company match

- Paid time off

- Career growth and development opportunities within the Murgado Automotive Group

- Employee discounts on vehicles, parts, and services

- Supportive and collaborative team environment

If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!

Job Type: Full-time
Pay: Up to $20.00 per hour + Commission
Expected hours: 40 per week

Benefits:

- 401(k) matching

- Dental insurance

- Disability insurance

- Employee assistance program

- Employee discount

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Opportunities for advancement

- Paid time off

- Paid training

- Vision insurance

Work Location: In person – Miami, FL 33162