Customer Support Associate

Company Overview:
Empower is a fast-growing startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. If you want to be an integral member of a team that is disrupting Uber and cares about making a difference for gig economy workers, then we’d like to hear from you.
Role Overview:
Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform in a timely manner that drives customer satisfaction.
This is a remote, work-from-home position from anywhere in the United States.
Detailed Responsibilities:

- Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications

- Ensure timely correspondence with customers via phone and email

- Identify customer needs and address their problems with a positive attitude

- Escalate issues and trends that require broader attention

- Prepare and present product/service recommendations that will decrease the volume of customer issues in the future

Candidate Requirements:

- 1 year of customer support experience

- Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo

- Polished written and verbal communication skills

- Strong organizational skills and the ability to multitask

- Proficiency in CRM software and ticketing systems such as Zendesk

- Team-first mentality and a professional attitude

- Flexible schedule, requiring weekend shifts

- You exhibit patience when handling tough situations

- You take a startup (all-hands-on-deck), “I bust my butt because I love it” approach

Preferred Experience:

- Experience in a customer support role or call center environment

- Experience at a startup or in a similarly intense environment

- Familiarity with for-hire transportation industry and gig economy

What Do We Offer?

- Competitive compensation $20-$23/hr + equity + performance-based bonus

- Competitive benefits package

- Being part of a great team to better the lives of gig workers

- Work from home

Successful applicants will need to complete a background check.
At this time, we are not accepting submissions from external recruiters.
Originally posted on Himalayas