Benefits Coordinator-Intermediate (UTHP Med Gastro Gateway)

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Responsibilities
- Verifies and/or obtains all benefits insurance information for patients.

- Obtains authorizations and referrals.

- Assists in the collection of copays and existing balances due; assists with financial counseling as needed.

- Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.

- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.

- Manages patient appointments according to the physician's schedules and/or protocols.

- Performs all other duties as assigned.

Qualifications
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.

- Demonstrates analytical thinking � this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.

- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.

- Proficient computer skills using Microsoft Office and database programs.

- Excellent verbal, written and interpersonal communication skills.
EDUCATION:
High School Diploma or GED equivalent required.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.