BERT OGDEN CADILLAC EDINBURG MOBILE SERVICE TECHNICIAN

SUMMARY
The Mobile Service Technician will drive a dealer-provided service vehicle to customers’ homes or workplaces to perform maintenance and light repairs on-site.

ESSENTIAL DUTIES

- Travel to scheduled appointments within a 25-to-50-mile radius

- Perform mobile services, such as changing oil, filters, batteries, brakes, tires/ rotations, wipers, fluid exchanges, inspections, bulb replacements, diagnostic scans, software reset, and updates (as applicable)

- Verify concerns, diagnose, and recommend safe transparent repairs with photo/video

- Close out work using a tablet-based workflow (estimates, approvals, parts usage, notes, photos)

- Maintain van inventory as needed

- Request parts and restock the van as needed

- Follows spill prevention and environmental procedures

- Keep a clean safe mobile workspace

- Deliver 5-star customer experiences with clear communication, professional appearances, and a tidy job site

- Track and meet KPI’s by arriving on time, first time fixed rate, quality/comeback rate, CSI, and upsell attachments

- Support occasional special events and fleet days. Collaborate with service and parts teams

- Follow technician procedures and processes aligned with Bert Ogden policies

- Other duties as assigned
QUALIFICATIONS

- Ability to read and comprehend instructions and information

- Strong skills in maintenance, light mechanical (breaks, batteries, tires, filters, fluids) and basic diagnostics

- Excellent customer service communication

- Bilingual in English and Spanish preferred

- General mechanical skills

- Manual Dexterity

- Good judgment
Requirements

EDUCATION and/or EXPERIENCE

- High School Diploma or the equivalent

- ASE certification preferred

- 2+ years professional automotive service experience preferred

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

- Ability to lift up to 50 pounds

- Ability to stand for extended periods and perform physically demanding tasks, including bending, stooping, and reaching

- Ability to work in varying environmental conditions, including exposure to heat, cold, noise, and chemicals

- Occasional lifting, standing, crawling, reaching, use of stairs

- Occasional attendance at social gatherings

- Ability to travel

CERTIFICATES, LICENSES, REGISTRATIONS

- Valid Texas Driver's License

- Maintain a clean driving record

OTHER REQUIREMENTS

- Pass Background Check

- Pass Drug Test

- 21 Years-Old or Older

EMPLOYMENT BENEFITS INCLUDE:

- Paid Vacation and Holidays

- 401(K)

- Vision Insurance

- Dental Insurance

- Medical Insurance