BERT OGDEN FIESTA NISSAN SERVICE ADVISOR EDINBURG

- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

- Return missed phone calls, emails, from customers

- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

- Accurately record issues and data into Dealer Management System. Attention to detail critical

- Conduct Transactions w/ system; walk customer through correction and provide summary

- Communicate estimated completion time, regular updates and follow through on each customer vehicle

- Coordinate the detail of every vehicle prior to delivery

- Coordinate the delivery time or pick up with each customer

- Follow up with Customer on services provided; ensure they are satisfied with the work performed

- Performs other duties as requested.
Requirements

- Ability to follow oral and written instructions with attention to detail

- Willingness to learn new and innovative automotive technologies

- Perform detailed daily record keeping and reporting

- Effectively handle multiple priorities, organize workload, and meet deadlines

- Work in a team-based environment and achieve common goal

- Dealer Management System(s), Outlook, and MS Office

- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
QUALIFICATIONS

- Must have and maintain a valid driver’s license and an acceptable and safe driving record.

- Must be 21 years old or older.

- Must pass a drug test screening.

- Must pass a background screening check.

EMPLOYMENT BENEFITS INCLUDE:

- Paid Vacation and Holidays

- 401(K)

- Vision Insurance

- Dental Insurance

- Medical Insurance
BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER