Billing Analyst & NOC

Billing Analysis & NOC Specialist – (L1)
Billing Analysis & NOC Specialist • Entry Level (1-3 years) • 24/7 Operations

Role Overview
We are seeking a detail-oriented Billing Analysis & Network Operations Center (NOC) L1 Specialist to join our operational team in Hyderabad. In this dual-function role, you will monitor network alarms, handle first-level technical troubleshooting, and conduct precise billing data audits to ensure accurate revenue assurance and seamless service delivery.

Key Responsibilities
NOC L1 Support & Monitoring:

- Monitor real-time network infrastructure, servers, and service performance via monitoring tools (e.g., SolarWinds, Nagios, Zabbix).

- Acknowledge, triage, and categorize incoming incidents and technical alerts.

- Perform initial L1 troubleshooting using standard operating procedures (SOPs).

- Escalate unresolved incidents to L2/L3 engineering teams with clear ticket documentation.
Billing Analysis & Data Verification:

- Analyze Monthly Spend Reports, Invoices,  and transactional billing data to identify discrepancies.

- Perform periodic reconciliation between network usage data and billing engine outputs.

- Track and resolve billing errors, account discrepancies, and unbilled traffic.

- Generate weekly and monthly revenue assurance and traffic distribution reports.

Required Skills & Qualifications

- Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.

- Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.

- Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.

- Billing Data Knowledge: Foundational proficiency in auditing call records and validating monthly invoice accuracy.

- Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.

- Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

- Education: Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.

- Experience: 1–3 years in an L1 NOC, Technical Support, or Telecom Billing/Data Analyst role.
Physical Demand & Work Environment

- Must have the ability to perform office-related tasks, which may include prolonged sitting or standing.

- Must have the ability to move from place to place within an office environment.

- Must be able to use a computer.

- Must have the ability to communicate effectively.

- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.