Data Analyst II

Responsibilities:

- Build and utilize capacity dashboards to proactively identify and address network stockout issues.  Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations.

- Review network traffic, bandwidth utilization, latency and identify potential capacity constraints.  Monitor customer usage patterns and proactively identify potential capacity needs.

- Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity.

- Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly.

- Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details.

- Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts.
Qualifications:

- Education: Associate's degree in Computer Science, Networking, or a related field.

- Experience:
- 5+ years of experience in network operations or a related field, with a focus on cloud environments.

- Experience with cloud networking platforms (e.g., AWS, Azure).

- Familiarity with network monitoring and troubleshooting tools.

- Experience working with customer support or customer success teams.

- Experience with AI/Automation tools and technologies

- Skills:
- Strong understanding of network protocols and technologies (TCP/IP, routing, switching).

- Proficiency in troubleshooting network issues at various layers (physical, data link, network).

- Ability to work independently and as part of a team.

- Excellent communication and customer service skills.

- Preferred:
- Certifications in networking (e.g., CCNA, Network+).

- Experience with scripting or automation tools for capacity management.

- Knowledge of cloud capacity planning and scaling best practices.