Billing & Pricing Operations Analyst
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Job Description:
Professional - Billing & Pricing Operations Analyst
Ingram Micro is seeking a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team. This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting. The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations.
Key Responsibilities
- Operations Management:
- Manage billing, pricing, and reconciliations with high accuracy and compliance.
- Analyze vendor pricing, contracts, and financial data to resolve discrepancies.
- Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations.
- Own high-priority and complex vendor/reseller issues and drive resolution.
- Maintain data integrity across systems, regions, and stakeholders.
- Support pricing decisions, validations, and approvals.
- Reporting & Analytics:
- Generate scheduled and ad-hoc reports across multiple regions.
- Leverage advanced Excel, reporting tools, and automation for data analysis.
- Build dashboards, templates, and reporting solutions.
- Analysis of large datasets and provide data comprehension
- Translate business requirements into actionable insights and reporting outputs.
- Process Improvement:
- Identify operational risks, inefficiencies, and improvement opportunities.
- Drive automation and continuous improvement initiatives.
- Participate in cross-functional projects to improve productivity and service quality.
- Escalation & Issue Management:
- Investigate and resolve escalated issues through detailed analysis.
- Collaborate with global teams to ensure timely resolution of business-impacting issues.
- Subject Matter Expertise:
- Maintain process documentation and ensure adherence to SOPs.
- Provide guidance, training, and onboarding support to team members.
- Act as a key point of contact for process-related queries.
Required Qualifications
- Bachelor’s degree in Finance , Business, Analytics, or related field.
- 3–5+ years of experience in billing, pricing, financial operations, or reporting.
- Advanced Excel skills (pivot tables, formulas, macros).
- Strong analytical, problem-solving, and stakeholder management skills.
- Experience with reconciliations, financial data, and vendor operations.
Preferred / Good-to-Have Skills
- SQL, Python, and data analysis capabilities.
- Power BI or similar BI/visualization tools.
- Experience with automation tools (Power Automate, VBA, RPA tools like UiPath).
- Exposure to AI/ML or intelligent automation in reporting/operations.
- Experience in Cloud Products and Vendors – Billing and Pricing
- Experience with CRM, ERP, or financial systems.
Key Competencies
- Data-driven decision-making
- Strong attention to detail and accuracy
- Collaboration and stakeholder engagement
- Continuous improvement and automation minds
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