Boutique Manager - Phuket

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
WHY CARTIER?
Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

HOW YOU WILL MAKE AN IMPACT
As a pivotal Brand Advocate and Inspirational Leader, the Boutique Manager exemplifies retail leadership by guiding the team to drive boutique performance and profitability. In this role, you will encompass the successful execution of all boutique operations, maintaining high image standards, nurturing the personal and professional development of retail employees, and serving as a key business partner to bridge strategic needs between the boutique and the office.

KEY RESPONSIBILITIES
Boutique Performance & Sales Achievement

- Develop boutique strategies and formulate action plans for sales achievements of the boutique

- Keep abreast of competitor approaches to put forth strategic and operational adjustments

- Monitor boutique performance and profitability, identify and implement innovative KPIs for boutique optimization

- Close partnership with High-End Business Development Manager to achieve High-End sales within the boutique

Team Management & Development

- Uphold brand and Maison policies, procedures, and guidelines.

- Foster operational excellence and compliance within the boutique; and introduce enhancements when required

- Lead structured boutique meetings to communicate performance, address areas for improvement, cultivate team motivation, and provide relevant insights or guidance.

- Manage and guide Boutique Management, enabling their oversight of the team members across Sales, Client, Operations, etc.

- Collaborate with Retail Management to validate new boutique hires, and oversee staff onboarding, probation and performance.

- Cultivate a highly engaged boutique team by effectively translating and communicating the Maison's vision, leveraging regular discussions to drive collective understanding

- Drive performance by ensuring team members have clearly defined, individually tailored objectives, aligning with and contributing to boutique and market ambitions.

- Build a high-performing team through comprehensive performance evaluations, partnering with management to identify and nurture talent, and craft development plans that unlock their potential

Client Relationship & Portfolio Development

- Infuse client-centric approach across the boutique and promote proactive clienteling practices

- Formulate Client strategy for the boutique, alongside Retail and Client team

- Cultivate and deliver an unparalleled and highly professional client experience within the boutique

- Embody the Maison's values as a distinguished Ambassador, actively establishing and nurturing relationships with VIP clients

Operation Excellence

- Provide oversight on boutique efficiency, ensuring sufficient staff deployment and robust management presence, with impactful floor leadership

- Instil and animate a mindset of continuous improvement

- Ensure close adherence to all security, safety, and boutique procedures, as well as clear communication and consistent implementation

- Lead and promote key retail transformation initiatives

KEY COMPETENCIES

- Bachelor’s degree with a minimum 7 years of retail management

- Experience in Luxury Retail is a strong advantage

- Successful track record in team leadership, ideally comprising 20+ individuals

- Demonstrate passion and proven expertise in luxury watches and fine jewellery

- Strong interpersonal and communication skills, capable of influencing and engaging diverse stakeholders

- Strong analytical skills and strive for excellence and eye for details

- Able to understand and synthesize business and market intelligence with a good judgement with decision making

- Fluent in English and Thai. Proficiency in Mandarin and/or Russian an added advantage

- Well groomed, with a pleasant and dynamic personality

- Flexibility to work retail hours, and travel as required for training, events, and meetings