Box Office Ticket Agent - Part Time (Caesars Palace LV)

A Box Office Ticket Agent is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. The ticket agent will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

Responsibilities
- Proficient with the ticketing system

- Process show ticket transactions for guests

- Promoting and suggesting cross property shows and attractions

- Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards

- Assist guests with questions about the city and Caesars Entertainment properties

- Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests

- Acts a liaison on behalf of the guest to expedite guest requests

- Maintains a professional and courteous attitude towards all guests (internal and external)

- Anticipating guests show needs and exceeding guest expectation

Qualifications
- High School graduate or equivalent is required.

- Minimum one-year customer service experience required.

- Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.

- A working knowledge of Ticketmaster or other ticketing system required.

- Must be able to work any day of the week and any shift.

- Must present a well-groomed appearance and friendly demeanor.
ADDITIONAL REQUIREMENTS

- Lifting, up to 30 lbs.

- Lifting and setting up stanchions as needed.

- Will stand, walk, climb/balance, stoop/kneel/crouch/crawl

- The noise level occasionally will be very loud