Cafe Shift Leader

COLECTIVO COFFEE JOB DESCRIPTION

Title : Café Shift Leader
Department : Retail
Reports to : Café Manager
Status : Full Time
Exempt: Non-Exempt

POSITION SUMMARY
The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

- Deliver café’s positive financial results in accordance to budget.

- Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.

- Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.

- Delegate specific responsibilities using Café Functional Architecture Model. · Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.

- Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.

- Perform other duties or projects as assigned.
Requirements
EDUCATION/QUALIFICATIONS

- College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.
REQUIREMENTS

- Proficient skill level for POS and computer programs.

- Knowledge of basic mathematics for business usage.

- Availability and flexibility for schedule that includes evenings, weekends and holidays. · Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. · Ability to see, read and write in English.

- Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.