Cafeteria Attendant

Position Summary
This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities
· Serve guests lunch during their break time in a hospitable and respectful manner. In this case, the guests would be Biltmore Hotel employees and possibly outside contractors.
· Clean and sanitize buffet line, tables, chairs and any other equipment that comes into contact with food products.
· Keep buffet line, coffee machine, milk dispenser, soda dispenser, cabinets, etc. clean and replenished at all times.
· Remove dirty dishes, glasses, utensils etc. and take to stewards for proper cleaning and sanitizing.
· Pick up and deliver clean dishes, glasses and utensils to Legends Cafeteria in a timely manner, so that guests have available for their break time.
· Place orders correctly and in a timely manner for needed food and dry good products.

Requirements
Skills Required
· Must be able to:

- Speak, understand the English language.

- Perform job functions with attention to detail, speed and accuracy.

- Prioritize and organize.

- Think clearly, remaining calm and resolving problems using sound judgment.

- Follow directions thoroughly.

- Understand guest’s service needs.

- Work cohesively with co-workers as part of a team.

- Work with minimal supervision.

- Work in a dynamic and constantly changing environment.

- Adept to multitasking.

Physical Demands
· Must be able to:

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds

- Stand, sit, or walk for an extended period of time or for an entire work shift

- Reach overhead and below the knees, including bending, twisting, pulling, and stooping

- Communicate with employees, managers, and outside vendors through verbal communication, hearing ability, and visual acuity.

- Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

- Team Player

- Demonstrates co-operation within the team and with other departments

- Listens carefully and works well with others

- Has a positive influence on others in the team and clearly enjoys working with people

- Guest Focused

- Anticipates guests’ needs and is sensitive to people from all cultures

- Has a natural, warm smile and a friendly and passionate approach

- Demonstrates confident, helpful and genuine behavior with internal and external guests

- Delivers their Best

- Has energy and sense of urgency for his/her work

- Resourceful, makes things happen and looks for ways to work more efficiently

- Always looks their best and acts appropriately (e.g. approaching guests, body language)

- Composed

- Able to stay calm under pressure

- Demonstrates maturity and ability to cope with the unexpected

- Never lets personal feelings interfere with delivering the highest standards

- Trustworthy and responsible

- Excellent records of attendance and punctuality

- Is reliable and demonstrates the ability to work without supervision

- Demonstrates a high level of personal integrity, honesty and trust

- Time Management

- Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

- Makes decisions in a timely manner

- Listening

- Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Licenses or Certifications

- Food Safety preferable (If not can be obtained on premises)