Call Center Agent (English Speaking)

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Job Description

- Handle inbound and outbound customer calls, providing accurate information regarding banking products and services.

- Respond promptly and professionally to customer inquiries, requests, and service-related issues.

- Manage customer complaints, coordinate with relevant internal teams, and provide appropriate resolutions.

- Record, track, and follow up on customer cases in the system to ensure timely issue resolution.

- Maintain service excellence by adhering to operational procedures, quality standards, and performance KPIs.

Qualifications

- Bachelor's degree in any field; fresh graduates are welcome to apply.

- At least 1 year of experience in Customer Service, Contact Center, Call Center, or related fields is preferred.

- Strong English communication skills with a minimum TOEIC score of 550.

- Excellent communication, problem-solving, and customer service skills with a strong service mindset.

- Able to work in shifts, perform under pressure, and demonstrate responsibility, discipline, and a positive attitude.

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.