Call Center Agent (Surgical Oncology MCC)

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.

Responsibilities
- Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.

- Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.

- Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.

- Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.

- May provide backup support/coverage to front desk when clinics are short staffed.

- Performs all other duties as assigned.

- Will answer both inbound and complete outbound calls.

Qualifications
- Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.

- Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.

- Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.

- Proficient computer skills using Microsoft Office and database programs.

- Excellent verbal, written and interpersonal communication skills.

- Ability to prioritize messages based on urgency.
EDUCATION:
High school diploma or GED is required

EXPERIENCE:
Three (3) years of related experience is required. Clinical experience is preferred.