Casual Conference and Banqueting Operations Host

How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

- Flexible shifts – pick up shifts based on your availability, around your other commitments

- Competitive pay – Earn £12.71 per hour, with opportunities to grow your career with Hilton.

- Instant pay access - the ability to instantly withdraw up to 40% of earned wages

- Free meals on duty – Helping you stay energised throughout your shift.

- Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.

- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources.

- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities
Here's what you'll do during a typical day:

- Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival

- Coordinate group arrivals: Organize and oversee tour and pre-assigned arrivals to ensure a seamless experience

- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards; maintain knowledge of all hotel services as well as VIP requests and special events

- Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction

Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.