CAT Scale Phone Technician

Starting pay: $17 hourly
Shift: 2 pm - 10 pm (after training); weekends are expected

CAT Scale Company provides professional truck drivers with reliable, accurate, and certified weights through a cooperative relationship with our truckstop partners. We guarantee the highest quality at a fair price. We are committed to maintaining our number-one position in the industry through exceptional customer service, which strengthens our image and reputation with professional drivers, and our superior personnel and equipment.

CAT Scale Company is growing rapidly and is looking to add a full-time Phone Technician to the team! Customer service is our top priority. This is an outstanding opportunity for someone looking to grow with a stable, family-owned company that offers a diverse range of responsibilities.

Responsibilities

- Provide outstanding customer service 100% of the time.

- Answer incoming customer calls and log all resolutions.

- Troubleshoot questions regarding hardware, software, and network-related issues from customers throughout the United States and Canada

- Assigned special projects as needed

- Call CAT Scale locations throughout the United States and Canada to continue service and repairs as needed.

- Help drivers sign up for a Weigh My Truck account.

- Communicate with various departments within the CAT Scale Company.

- Escalate issues to the next level of support as needed.
Requirements

- A positive attitude is a must!

- Work under limited supervision

- Must be a self-starter

- Excellent communication skills over the phone and in person

- Proficient computer and keyboarding skills

- Ability to troubleshoot apps on a smartphone (iPhone or Android) is a plus.

- Solid documentation skills

- Ability to search internally and externally for support information

- Experience handling challenging and unique situations
Benefits

- Paid EVERY FRIDAY!

- Flexible schedules

- Job Security

- Overtime is available!

- Employee discounts on food, merchandise, AND FUEL!

- Career Development Training

- Gain financial security with a 401K plan that offers a company contribution.

- Health Insurance – Dental Insurance - Life Insurance

- Flexible Spending and Dependent Care Accounts

- Paid Vacation

- Profit Sharing

- Tuition Reimbursement/Educational Assistance up to $1,500 a year!
CAT Scale Company is committed to providing a safe work environment. We require a pre-employment drug test and background check, as well as random drug testing for employees. This is an on-site position, not remote.