CCA

Medivet Greenwich is a well-established, fast-paced practice in South East London. Situated in a vibrant area with excellent transport connections, the practice offers a varied and engaging working environment where no two days are the same. You'll join a supportive team led by our Branch Partners Antonio and Rok, who are committed to delivering an outstanding experience to both clients and their pets.

In addition, due to the practice's proximity to London, this role benefits from a 6% London weighting enhancement in addition to the advertised salary.

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

As part of our network, you'll work one weekend day every five weeks at our 24-hour Beckenham Hospital. The role also includes a fair share of bank holiday shifts, with time off in lieu provided to support a healthy work-life balance.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

- Health Cash Plan from day one

- 24/7 counselling and wellbeing support

- Life Assurance 3 x salary
Annual leave

- 5 weeks’ annual leave plus Bank Holidays, rising with length of service

- Extra ‘Day for You’, a paid day off just for you
Additional support

- Cycle to Work

- Season Ticket loans

- Discounts on Medivet products and services

About you
You’re skilled at providing exceptional client facing care, with excellent reception skills.  You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing
Typically, in this role, you’ll:

- Carry out reception duties, greeting clients on arrival, and updating records

- Triage the impact of emergency appointments, contacting clients and rearranging as needed

- Manage the practice diary to ensure appointment availability is optimised to team skillset

- Answer client phone calls and manage messages

- Ensure appointment slots are available for clients to book online

- Process any repeat prescription order requests

- Work collaboratively within a supportive team