Client Experience, Client Service Associate, Based in London

Role overview

The Client Service Associate is primarily responsible for supporting EMEA institutional clients invested across Nuveen's private and public market platform through the full client lifecycle. The role handles day-to-day client communication, investor onboarding, and reporting, and works closely with investment teams, distribution, and other internal stakeholders to deliver an exceptional client experience..

Key responsibilities

- Serve as dedicated point of contact for day-to-day client queries, responding promptly and escalating concerns as needed

- Proactively support clients and build knowledge of relevant investment strategies and products

- Oversee the onboarding of new investors whilst ensuring AML/KYC and compliance obligations are met

- Coordinate and attend client events, including Investor Days, Investor Committee meetings, webinars, and site visits

- Review and distribute investment and customised investor reports, ensuring accuracy and meeting deadlines

- Liaise with Finance, Legal, Distribution, Compliance, and third-party custodians and administrators

- Prepare supporting materials for client meetings and maintain CRM data

- Support projects that reduce risk, improve efficiency, or enhance client service

- Monitor regulatory changes relevant to the role

Role Requirements

- Degree-educated

- 1–3 years' experience in financial services, including a client-facing role

- Experience and knowledge of private and public market asset classes (real estate, real assets, fixed income, equities)

- Proven experience managing client relationships

- Strong attention to detail, organization, and prioritization

- Able to work independently and as part of a team to meet goals

- Fluent English; German is desirable but not required

- Proficient in Microsoft Office

- Experience using AI tools and automation to streamline processes and improve efficiency (desirable)

This role requires no regulatory designation.

Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

Related Skills

Accountability, Adaptability, Collaboration, Communication, Continuous Improvement Mindset, Customer Engagement, Detail-Oriented, Prioritizes Effectively, Problem Solving, Relationship Management, Resourcefulness, Strategic Thinking
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Company Overview

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit  www.nuveen.com to learn more about us.

Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755
Email: accessibility.support@tiaa.org

Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here .

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For Applicants of Nuveen residing in Europe and APAC, please click here .