Client Support Representative

SWIVEL is seeking a talented individual to manage IVR Payments support line by providing external customer service through daily interactions with the financial institutions' members.

Why you'll love this role:

This role is a great opportunity to utilize your customer service knowledge with a NO collection approach when speaking to the customers. You will be able to interact with customers by assisting them with their payments. Your customer service skills will directly contribute toward SWIVEL’s Mission to provide excellent customer service.

Essential duties include the following:

- Provides phone support to Financial Institution members on processing payments.

- Performs daily tasks for Payments products and responds to Financial Institutions.

- Handles support Line to provide assistance and training in to include assisting with procedures, inquiries, and problem resolution.

- Resolves inbound and makes outbound service calls regarding IVR inquiries and/or problems on the status of transactions through Auto Pilot Products.

- Services complex calls, questions or problems from Auto Pilot clients and SWBC users. If necessary, refers unique, highly complex problems to appropriate resources to resolve system related defects.

- Creates internal management reports; and assists in special projects as needed.

Serious candidates will possess the minimum qualifications:

- Some college preferred or equivalent work experience.

- Minimum two to three (2–3) years of coordinating the client support of company products, high-level customer service or other related experience in a financial institution or call center.

- Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.

- Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.

- Working knowledge of personal computers to include MS Word, Excel and Internet.

- Able to sit for long periods of time while executing computer applications, responding to customer correspondence, or providing assistance to team members.

- Able to lift 10 - 20 lbs. of binders, paper, and/or file.

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.