Clinical Supervisor (Adult Community Based)

Job Description:
Job Title: Clinical Supervisor
Location: Indianapolis, IN
Department: Behavioral Health / Substance Use Disorder Services
Employment Type: Full Time
Shift: Day Shift

Job Summary
The Clinical Supervisor provides clinical oversight and operational leadership to ensure high-quality, coordinated services are delivered to clients/patients. This position is responsible for planning, organizing, staffing, and directing daily program operations while ensuring clinical services meet applicable regulatory, accreditation, and organizational standards.

The role provides clinical guidance and supervision to team members, monitors service delivery and program outcomes, manages fiscal and operational responsibilities, and promotes collaboration with community partners to support comprehensive client/patient care.

Position Perks & Benefits

- 29 Days of PTO

- Eligibility for HRSA Loan Repayment (eligibility requirements apply)

- Comprehensive employee benefits package, including health, dental, vision, retirement, life insurance, and more

- Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees

- Company-paid basic life insurance

- Emergency Medical Leave Program

- Flexible Spending Accounts for healthcare and dependent child-care expenses

- Health & Wellness Program

- Employee Assistance Program (EAP)

- Employee Discount Program

- Mileage Reimbursement

Key Responsibilities
Clinical Oversight & Quality of Care

- Provide clinical oversight to ensure services are appropriate, clinically justified, and delivered at the frequency and intensity necessary to meet client/patient needs.

- Facilitate weekly clinical case staffing, team meetings, and diagnostic disposition meetings.

- Ensure transition planning is completed for all clients/patients and communicate relevant client/patient concerns to Leadership.

- Conduct intakes and provide individual, family, and group therapy as required by program and site needs, while maintaining applicable weekly direct service hours.

- Complete initial treatment plans and demonstrate the ability to identify and assess individual client/patient needs.

- Review progress notes and service documentation for accuracy, thoroughness, and completeness.

- Maintain required documentation and records for services provided.

- Monitor team member direct service hours and expected client contacts through weekly reviews.

- Complete timely written reports to referral sources, as needed.

- Respond to and intervene in crisis situations and ensure incident reports are completed in accordance with organizational policies and procedures.

- Monitor crisis calls occurring outside of program hours and provide follow-up when necessary.

Program Operations & Compliance

- Complete monthly and quarterly record reviews to ensure compliance with regulatory, accreditation, program, and agency Quality Improvement (QI) standards.

- Identify documentation and service deficiencies, communicate findings during weekly staff meetings, and assist team members with corrective actions.

- Ensure organizational policies and procedures are implemented consistently and recommend revisions to Leadership when appropriate.

- Develop and maintain program schedules that respond to the needs of the client population while protecting client/patient rights and responsibilities.

- Ensure uninterrupted program coverage in accordance with licensing standards by scheduling staff, arranging substitute coverage, and reviewing time-off requests based on operational needs.

- Oversee environmental and facility conditions, including safety, cleanliness, vehicles, food services, and coordination with Operations Associates.

- Secure appropriate referrals from community providers and ensure clients/patients are referred to outside agencies when additional services are needed.

Community Collaboration & Care Coordination

- Establish and maintain effective working relationships with community agencies and service providers under the guidance of Leadership.

- Participate in identifying and selecting outside resources for services not provided by the program.

- Communicate available organizational services to community partners and referral sources.

- Coordinate care with outside agencies to support comprehensive services for clients/patients and their families.

- Promote integration of clinical, community support, and physical healthcare services through a collaborative team approach.

Fiscal & Program Management

- Monitor program budgets and expenditures to ensure services are delivered within allocated resources.

- Review service delivery plans and client/patient service units to monitor appropriate utilization of program funds.

- Collaborate with site management and Leadership to develop quarterly fiscal projections.

- Participate in developing and maintaining program schedules and operational plans that support both client/patient needs and program resources.

Team Leadership, Supervision & Development

- Provide clinical direction, supervision, and guidance to assigned team members.

- Complete team member performance evaluations in a timely manner, identifying competencies, strengths, and opportunities for improvement.

- Provide corrective coaching when needed and maintain weekly supervision records and individualized training plans for each direct report.

- Ensure team members receive appropriate orientation, in-service training, continuing education, and job-specific instruction.

- Promote team development, accountability, and effective communication across the program.

- Communicate organizational and departmental strategic direction, changes, and important updates to team members.

- Address difficult team member situations with appropriate discretion and in consultation with Human Resources when necessary.

- Encourage team member participation in departmental goals, strategic objectives, and continuous improvement initiatives.

- Champion organizational change and support the implementation of new processes and ideas.

Quality Management & Continuous Improvement

- Collaborate with site management to develop and implement quality measurement systems that support continuous improvement.

- Monitor team communication and collaboration, review complaints, and develop plans to address program concerns.

- Participate in regularly scheduled Quality Management (QM) meetings.

- Assist Leadership with quarterly reports, performance indicators, and other quality-related reporting.

- Review recommendations from program and agency committees, team members, and clients/patients to support appropriate and effective service delivery.

Additional Responsibilities

- Demonstrate an understanding of and commitment to the organization's short-term and long-term goals and objectives.

- Perform other duties as assigned by the Program Director, Vice President, or Executive Team members.

Knowledge, Skills, and Abilities

- Thorough knowledge of clinical best practices and treatment approaches related to mental health and substance use disorders.

- Knowledge of applicable program policies, procedures, regulatory requirements, and operational standards.

- Knowledge of treatment methods, clinical modalities, legal requirements, and court procedures related to mental health and substance use disorder services.

- Demonstrated ability to supervise, coach, train, and develop team members effectively.

- Ability to develop, coordinate, and evaluate program services and implement timely corrective actions when needed.

- Ability to apply advanced clinical techniques when working with individuals and groups.

- Strong verbal and written communication skills.

- Ability to collaborate effectively with internal teams, Leadership, community partners, and referral sources.

Education and/or Experience Qualifications
Substance Use Disorder Behavioral Health Programs
Candidates must meet the applicable education, professional experience, and supervisory experience requirements outlined below.

Education and Experience Pathways:

- Master's Degree Pathway: Graduate from an accredited college or university with a Master's Degree in Social Work, Counseling, Psychology, Psychiatric Nursing, or a closely related field, with at least three (3) years of professional experience in substance use disorder treatment or behavioral health services and at least one (1) year of supervisory experience in substance use disorder treatment; OR

- Bachelor's Degree Pathway: Graduate from an accredited college or university with a Bachelor's Degree in Social Work, Counseling, Psychology, Psychiatric Nursing, or a closely related field, with at least four (4) years of professional experience in substance use disorder treatment or behavioral health services and at least two (2) years of supervisory experience in substance use disorder treatment.

Additional Professional Qualification Pathways:
The source qualifications also identify the following alternatives:

- A Qualified Addiction Professional certified by the Missouri Credentialing Board, Inc., or an applicable State Board, with at least four (4) years of professional experience in substance use disorder treatment and three (3) years of supervisory experience in substance use disorder treatment; OR

- A counselor, psychologist, or physician licensed in Missouri with at least one (1) year of professional experience in substance use disorder treatment or behavioral health services and at least one (1) year of supervisory experience in substance use disorder treatment.

Qualified Mental Health Professional (QMHP) Qualifications
Candidates must also meet the applicable Qualified Mental Health Professional criteria, as outlined below:

- A physician licensed under Missouri state law to practice medicine or osteopathy, with training in mental health.

- A psychiatrist or physician licensed under applicable law.

- A psychologist licensed under Missouri state law with specialized training in mental health services.

- A professional counselor licensed under applicable state law to practice counseling, with specialized training in mental health services.

- A clinical social worker with a Master's Degree in Social Work from an accredited program.

- An individual with a Master's or Doctorate Degree in Counseling and Guidance, Behavioral Health Counseling, Vocational Counseling, Psychology, Pastoral Counseling, Family Therapy, or a related field who has successfully completed a practicum or has at least one (1) year of experience under the supervision of a mental health professional.

Required License/Certification

- Must meet the applicable professional qualification pathway for the assigned program.

- Missouri licensure or applicable state licensure may be required depending on the qualification pathway.

- Qualified Addiction Professional certification through the Missouri Credentialing Board, Inc., or an applicable State Board, when applicable.

- Maintain all required professional licenses and certifications necessary to perform counseling duties.

Supervisory Requirements

- Communicate organizational strategic direction and encourage team member participation in achieving departmental goals.

- Provide leadership, direction, and guidance across all aspects of the department.

- Monitor the identification, development, and execution of strategic objectives.

- Engage team members in planning and implementing initiatives to achieve organizational goals.

- Communicate departmental and organizational changes, updates, and important information effectively.

- Address challenging team member situations directly and appropriately, exercising discretion and consulting Human Resources when necessary.

- Champion change and lead the effective implementation of new ideas and processes.

- Promote a collaborative team environment by encouraging and incorporating input from team members at all levels of the organization.

Employment Requirements

- Successfully complete all required background screenings, including criminal history, driving record, abuse/neglect checks, and fingerprinting.

- Complete New Hire Orientation at the beginning of employment.

- Complete all required training, including Relias training, upon hire and annually thereafter.

- Maintain a current driver's license, an acceptable driving record, and current automobile insurance.

- Obtain a driver's license in the state of residency.

- Obtain First Aid certification within three (3) months of beginning employment and maintain certification upon renewal.

- Obtain CPR certification within three (3) months of beginning employment and maintain certification upon renewal.

- Complete required behavioral management training within thirty (30) days of employment or at the first available class following the start date: Residential Programs: Crisis Prevention Institute (CPI) training. Outpatient Programs: Crisis Management training through Relias Learning or Verbal De-escalation training.

- Complete thirty-six (36) hours of training within a two (2)-year period in accordance with 9 CSR 10-7.110 E 1.

- CPRC Only: Complete the Growth and Development form within thirty (30) days of employment.

- CPRC Only: Complete the Privileging and Credentialing form within thirty (30) days of employment.

- Maintain all professional licenses and certifications required to perform counseling duties.

Physical Requirements
ADA Consideration – Sedentary Work
This position primarily involves sedentary work, requiring the exertion of up to ten (10) pounds of force occasionally (up to one-third of the workday) and/or a negligible amount of force frequently (one-third to two-thirds of the workday) to lift, carry, push, pull, or otherwise move objects, including the human body.
The position requires repetitive hand, finger, and arm movements for typing and/or writing throughout the work shift.
Sedentary work involves sitting for most of the workday, with occasional walking or standing for brief periods. Positions are considered sedentary when walking and standing are required only occasionally and all other sedentary work criteria are met.

Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.