Cluster Reservations Agent

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent at Hilton London Kensington, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

- Competitive pay – Earn up to £27,966.12 per annum  with opportunities to grow your career with Hilton.

- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.

- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.

- Free meals on duty – Helping you stay energised throughout your shift.

- Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.

- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.

- Pension scheme – Supporting you as you plan for the future.

- High street discounts – Access a range of exclusive savings through Perks at Work.

- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).

- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities
Here's what you'll do during a typical day:

- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members

- Secure individual bookings: Convert guest inquiries into confirmed reservations

- Maintain attention to detail: Record and process all reservations with accuracy

- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades

- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.