CNC Service Engineer

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

The CNC Service Engineer is responsible for the installation, maintenance, troubleshooting, repair, and optimization of CNC equipment at company facilities. This role provides technical expertise to ensure equipment reliability, maximize machine uptime, and support customer satisfaction through timely service and problem resolution. The engineer works closely with plants, manufacturing teams, and machine tool suppliers to diagnose mechanical, electrical, hydraulic, pneumatic, and CNC control system issues.

As a CNC Service Engineer, You Will:

Equipment Installation & Commissioning

- Install, align, and commission CNC machines and related equipment.

- Verify machine performance against specifications and acceptance criteria.

- Configure CNC controls, tooling systems, and machine parameters.

- Conduct machine run-offs and acceptance testing.

Maintenance & Repair

- Perform preventive and predictive maintenance on CNC machines and auxiliary equipment.

- Troubleshoot and repair mechanical, electrical, hydraulic, pneumatic, servo, and spindle-related issues.

- Diagnose problems related to CNC controls, drives, motors, feedback systems, machine networking and machine geometry.

- Replace and calibrate machine components as required.

Technical Support

- Provide onsite and remote technical support to various plant teams.

- Analyze machine performance issues and implement corrective actions.

- Assist operators and maintenance personnel with troubleshooting procedures.

- Support process improvement initiatives to enhance machine reliability and productivity.

Customer Service

- Maintain strong customer relationships through professional communication and service delivery.

- Train personnel on machine operation, maintenance, and best practices.

- Document service activities and provide detailed field reports.

- Recommend upgrades, retrofits, and preventive maintenance solutions.

Documentation & Compliance

- Complete service reports, maintenance records, and technical documentation.

- Ensure compliance with company safety standards and customer requirements.

- Follow lockout/tagout, machine safety, and environmental regulations.

- Maintain service inventory, tools, and company assets.

Success Metrics

- Machine uptime performance.

- Response time to service requests.

- First-time fix rate.

- Customer satisfaction ratings.

- Preventive maintenance completion rate.

- Safety and compliance performance.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

- Bachelor's Degree in Engineering, Industrial Management, or Manufacturing or Associate/Technical degree in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Maintenance, or related field preferred plus three (3) years of equipment service or equivalent combination of education and hands-on CNC service experience will be considered.

- 3+ years of relevant experience, preferably servicing CNC lathe and mill machines.

- Experience with major CNC controls such as FANUC, and Okuma.

- Experience troubleshooting servo systems, spindles, and machine tool automation preferred.

- Field service experience in manufacturing environments strongly preferred.

- Strong understanding of CNC lathe/mill operation and machining processes.

- Ability to read electrical schematics, hydraulic diagrams, and mechanical drawings.

- Knowledge of PLC diagnostics and CNC parameter management.

- Familiarity with machine tool alignment, calibration, and precision measurement techniques.

- Proficiency with diagnostic tools, multimeters, and precision measuring instruments.

- Basic computer skills including Microsoft Office and service management software.

- Strong analytical and troubleshooting skills.

- Excellent customer service and communication abilities.

- Ability to work independently with minimal supervision.

- Effective time management and organizational skills.

- Continuous improvement mindset with attention to detail.

- Ability to remain calm and effective in high-pressure situations.

- Ability to lift up to 50 pounds.

- Ability to stand, bend, climb, and work around industrial machinery for extended periods.

- Ability to travel and work in various manufacturing environments.

- Ability to work occasional overtime, weekends, and emergency service calls.

- Travel requirement: 15-25% depending on customer location and business needs.

- Valid driver's license and ability to obtain a passport if international travel is required.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

- CNC machine tool builder service experience.

- Knowledge of automation systems.

- Experience with machine geometry inspections and calibration systems.

- Familiarity with machine connectivity technologies.

Onsite Work Arrangement :
This role is based fully onsite, and not eligible for hybrid or remote work opportunities.

Why Work in the Greater Miami Valley Area
Our facility is located in  Sidney, OH  conveniently located within driving distance to several larger cities, such as  Dayton ,  Troy , and  Columbus . The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.

About our Location
The newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for the air conditioning and cold chain businesses. Through our 30 years of scroll compressor expertise, our air conditioning-related products help bring comfort and convenience in commercial, industrial and residential spaces. The cold chain business helps ensure that food safely and efficiently travels from farm to fork. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com