Collaboration Services M365 Teams Engineering Administrator , Assistant Vice President

Who we are looking for
State Street is looking for a Microsoft 365 Teams Engineering Administrator to join our Collaboration Services team in Ireland. We are seeking a hands-on engineer with strong experience administering and supporting Microsoft Teams in a large enterprise, including Teams Phone, meetings, messaging, application governance, external collaboration and associated Microsoft 365 services.
Working with the tower lead, architects, engineers, operations teams and key control partners, the successful candidate will be responsible for secure administration, implementation, documentation and advanced support across the Teams service. The role will help deliver the Collaboration Services roadmap, modernise unified communications and voice capabilities, strengthen operational resilience and improve the experience of business and technical users.
Why this role is important
Microsoft Teams is a core enterprise collaboration and communications service. This role provides the engineering depth required to operate it securely, introduce new capabilities in a controlled manner, resolve complex service issues and translate business, security and regulatory requirements into supportable technical solutions.
What you will be responsible for

- Administer and support Microsoft Teams across chat, channels, meetings, webinars, town halls, federation, guest access, external access and application integrations.

- Engineer and support Teams Phone capabilities, including calling policies, dial plans, voice routing, emergency calling, number management, call queues, auto attendants, Direct Routing and Operator Connect where applicable.

- Support Session Border Controller integrations and work with telecommunications providers and network teams to troubleshoot call routing, signalling, media flow and voice-quality issues.

- Administer Teams policies and configuration for meetings, messaging, calling, applications, external collaboration, recording, transcription and related user experiences.

- Engineer and support Microsoft Teams Rooms and shared meeting-space services, including standards, configuration, monitoring, lifecycle management and operational handover.

- Provide advanced support for production issues involving authentication, policy assignment, meetings, calling, media quality, presence, federation, guest access, applications and Microsoft 365 interoperability.

- Use the Teams Admin Centre, Microsoft 365 administration portals, PowerShell, Microsoft Graph and service telemetry to investigate incidents, validate configuration and improve supportability.

- Implement secure Teams governance, including least-privilege administration, lifecycle controls, application governance, external access controls and alignment with enterprise identity processes.

- Work with Microsoft Entra ID, Conditional Access and related identity services to support secure authentication, access and collaboration scenarios.

- Support Microsoft Purview controls relevant to Teams, including retention, Data Loss Prevention, sensitivity labels, eDiscovery, audit, records requirements and communication compliance integrations.

- Partner with Global Cyber Security, Privacy, Legal, Records Management, Risk, Audit and IAM teams to translate policy and control requirements into sustainable technical controls.

- Monitor service health, adoption signals, operational risks and Microsoft roadmap changes; assess impact and convert relevant changes into planned engineering work.

- Provide engineering support during major incidents, lead technical troubleshooting, engage Microsoft and other vendors, identify root cause and document corrective and preventive actions.

- Develop and maintain PowerShell and Microsoft Graph automation for repeatable administration, reporting, validation, monitoring and support activities.

- Create and maintain solution designs, technical standards, implementation plans, test plans, operational procedures, recovery procedures, support documentation and user guidance.

- Plan and execute controlled service changes, pilots and production deployments, including validation, rollback planning, stakeholder communication and operational readiness.

- Prepare for and participate in internal and external audit activities, provide technical evidence and remediate control or documentation gaps.

- Identify opportunities to reduce technical debt, retire legacy collaboration or voice services, simplify the service estate and improve processes through standardisation and automation.

- Provide knowledge transfer and technical guidance to engineering and operations teams and support controlled handover of new capabilities into production.
What we value
These skills and experiences will help you succeed in this role.

- Strong hands-on administration and engineering experience with Microsoft Teams in a large enterprise environment.

- Practical experience with Teams Phone and enterprise voice, including calling policies, dial plans, voice routing, Direct Routing, Operator Connect, call queues and auto attendants.

- Experience troubleshooting Teams meetings and voice services using Microsoft service health information, Call Analytics, Call Quality Dashboard and relevant client or network diagnostics.

- Experience administering Teams policies for meetings, messaging, calling, applications, federation, guest access and external collaboration.

- Working knowledge of Teams Rooms, certified meeting-room devices and the operational considerations for shared collaboration spaces.

- Strong PowerShell skills for Microsoft Teams and Microsoft 365 administration; experience with Microsoft Graph, APIs, Power Automate or Python is beneficial.

- Practical knowledge of Microsoft Entra ID, authentication, Conditional Access, enterprise applications, service principals, privileged access and least-privilege design.

- Working knowledge of Microsoft Purview capabilities relevant to Teams, including retention, DLP, sensitivity labels, eDiscovery, audit and records controls.

- Understanding of network and voice fundamentals, including DNS, SIP, media flows, firewalls, proxies, quality of service, latency, jitter and packet loss.

- Experience with Microsoft 365 security and compliance controls in a large, regulated enterprise, including audit evidence, control testing, change management and risk remediation.

- Ability to troubleshoot complex end-to-end issues across cloud services, identity, endpoints, networking, voice providers and third-party integrations.

- Experience with service monitoring, incident management, problem management, change implementation, testing and operational readiness.

- Ability to work independently, manage competing technical priorities and collaborate effectively with engineers, operations teams, control partners and vendors.

- Detailed and organised critical thinker with strong problem-solving skills and a focus on service resilience, security and supportability.

- Effective verbal and written communication skills, including the ability to explain technical risks, options and recommendations clearly to technical and non-technical stakeholders.
Education and preferred qualifications

- A degree in computer science, information technology, engineering or a related discipline, or equivalent practical experience.

- Relevant Microsoft certification, such as Microsoft 365 Certified: Teams Administrator Associate or Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, is preferred.

- Additional experience or certification in Microsoft 365, Microsoft Entra, Microsoft Purview, networking, voice engineering or information security is beneficial.
Preferred additional experience

- Large-scale Teams deployment, tenant consolidation, voice migration or unified communications modernisation.

- Teams Premium, webinars, town halls, advanced meeting protection and enterprise event delivery.

- Mobile and endpoint management controls affecting Teams through Microsoft Intune or equivalent platforms.

- Integration of contact-centre, compliance-recording, meeting-room, telephony or collaboration applications with Teams.

- Working in financial services or another highly regulated enterprise environment.
Key working relationships

- Collaboration Services engineering and operations teams.

- Microsoft 365, identity, network, endpoint, voice and workplace-technology teams.

- Global Cyber Security, Privacy, Legal, Records Management, Risk, Audit and IAM control partners.

- Microsoft, telecommunications carriers, managed-service providers and technology vendors.

- Business stakeholders and application teams consuming Teams and collaboration services.
Success in the role

- Stable, secure and supportable Teams and Teams Phone services.

- Effective resolution of complex incidents and reduction of repeat service issues.

- Controlled delivery of platform enhancements and roadmap capabilities.

- Improved automation, documentation, monitoring and operational readiness.

- Timely remediation of security, risk, audit and technical-debt items.

- Clear technical ownership and effective collaboration across engineering, operations and control partners.
Role positioning for Talent Acquisition
This is a Microsoft Teams engineering and administration role. Candidates whose experience is primarily Exchange, general desktop support or basic Microsoft 365 administration are unlikely to have the required depth. Talent Acquisition should prioritise candidates with demonstrated enterprise Teams administration, Teams Phone or unified communications engineering, PowerShell automation and complex production troubleshooting experience.   ical stakehold

About State Street

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