Community Care Manager

About LIFE Pittsburgh
Aging is inevitable—but how we age can be phenomenal. LIFE Pittsburgh is a growing nonprofit organization with a mission to help older adults age with dignity, independence, and joy.

With a team of 350+ purpose-driven professionals, we offer a compassionate alternative to institutional care through the nationally recognized PACE (Program of All-Inclusive Care for the Elderly) model. Our teams—nurses, physicians, therapists, social workers, and others—wrap each Participant in care designed to honor their choices, preserve their independence, and uplift their daily lives.

What We Offer

- Medical, dental, and vision coverage

- Retirement savings (401k) with immediate company match

- Life insurance for you and your family

- Tuition reimbursement—because your growth matters

- Paid time off with generous accruals

- Up to 9 paid holidays to rest and recharge

- Short- and long-term disability plans

- EAP support that includes Mental health and wellness

- A team that sees your value—not just your hours

Job Summary: In collaboration with the Management Team, is responsible for the day-to-day operations, administration, coordination of all care delivered to LIFE Pittsburgh Participants by Personal Care Staff.

Essential Functions:

- Demonstrates and reflects a commitment to the mission and core values of LIFE Pittsburgh to support the elderly in maintaining their dignity and independence in the community by modeling behaviors that focusses on the need of participants and families, an in-depth knowledge and understanding of allocations and how resources are being utilized and an active advocacy for all PCAs and PCA related areas.

- Responsible for PCA onboarding, orientation and training aspects and by demonstrating a working knowledge of existing home care and other related policies, will Collaborate in the development, update and maintenance of PCA Home Care Service Department policies and procedures and ensures that all are being followed.

- Actively helping to resolve staffing shortages, identifying inefficiencies and verbalizing staffing needs, will ensure that PCAs are scheduled productively and effectively. By positively working through conflict and the ability to maintain professional interactions, will demonstrates the ability to work collaboratively with the Community Care Supervisors, PCA Scheduling Associates and Scheduling Supervisor to ensure services are provided as allocated by the team.

- Ensures that proper and effective staffing pattern exists and communicates changes and needs timely and clearly to HR and Director of Home Care Services.

- Develops, coordinates, implements and monitors the onboarding and orientation of new department staff (including agency staff) by demonstrating an understanding of what, when, who, why and how new staff are orientated.

- Participates in the development and implementation of home care staff curriculum to ensure all skills, knowledge and clinical applications are capture and sufficiently trained on and enforced. Ensures clinical and medical reasoning, rationale and consideration are represented in all trainings.

- Directs, facilitates and consistently evaluates job performance of the Community Care Supervisors, including managing duties, submitting payroll and evaluating performance. This is demonstrated by attending PCA meetings, meeting and talking with PCAs and team members, review of staff evaluations, field visits with CCS, disciplinary actions, grievances, payroll, expiration reports, training reports, review of CCS completed staff and ppt. assessments.

- Demonstrates the ability to effectively communicate with staff and other audiences in a clear, focused, non-defense and rational fashion, and adjust teaching/communication style to ensure clear understanding and reception of information and the meeting of teaching objectives and information exchanges.

- Participates as a member of the team for ongoing assessment, development and evaluation of the participant plan of care.

- Effectively participates in the on-call process while diligently evaluating all calls to impact improvements in services, outcomes and satisfaction of both participants and PCA staff. Will demonstrate an understanding of on call responsibility by being available for after hour calls and showing effective leadership in on call decisions and problem solving in collaboration with other on call staff.

- Establishes and maintains cooperative working relationships among staff. Facilitates and maintain a high standard of cohesive and collative teamwork within all home care department teams. Will show the ability to defuse conflict, to maintain focus on task at hand and identify area of improvement or action, to uphold professionalism and engage confidentially when appropriate.

- Provides services promptly, exercises tact, patience and courtesy at all times and conducts themselves in a professional manner with Participants, families, co-workers and any external contacts. As a representative of LIFE Pittsburgh, promotes goodwill and confidence in our Participants, staff, vendors, visitors and the general public.

- Proactively maintains requirements for the position (e.g., access of a vehicle, valid driver’s license and auto insurance, annual TB, bi-annual physical, etc) and maintains compliance with educational requirements (e.g., Fire Safety, Infection Control, Annual Training, Safe Mobility).

Working Conditions:

- Works within the LIFE Pittsburgh Adult Day Health Centers (ADHC), or occasional travel between centers for other related functions.
Requirements
Knowledge /Skills / Abilities

- Ability to obtain and interpret information in terms of the specific needs of the Participant served.

- Frequently required to manage many details within a fast paced environment.

- Thorough working knowledge of supporting cognitively impaired seniors and their families to deal with sensitive issues and facilitate problem solving.

- Strong clinical reasoning skills and understanding of basic nursing practice and geriatric physical and mental health conditions.

- Experience with deliverance of custodial home care services or provision of home care services in the home

- Experience in palliative care in the community helpful.

- Experience with oversight and direction of home care staff.

- Possesses the knowledge of the human growth and development of the Participant served.

- Understands the range of treatment needed to serve LIFE Participants.

- Ability to multi task and problem solve complex situations.

- Good verbal and written communication skills.

- Ability to work independently when appropriate, and also work as a strong partner with a multidisciplinary team.

Required Certification/License:

- LPN or RN strongly preferred

- Valid Driver’s license and automobile insurance

- Must have a vehicle for travel

Education/Experience:

- High School Diploma or equivalent, Bachelor’s degree preferred

- Minimum of (1) year experience in a hospital, long-term care facility or community setting.

- Experience working with and relating to the geriatric population and their family members.

- Prior management/supervisory experience strongly preferred.

The position description is intended to describe the essential functions of the position and the general duties and responsibilities associated with the position. It is not intended to be comprehensive in nature. In addition, jobs evolve overtime and; therefore, the description may not reflect the precise nature of the position at a given point in time. Staff may be asked to perform essential and non-essential functions at any time with or without notice.