Concession Stand Attendant

Position Title: Concession Stand Attendant
Direct Report s (YES/NO): No
FLSA Status (Exempt/Non-Exempt): Non-Exempt

Position Summary:
The Concession Stand Attendant is responsible for providing high-quality customer service, preparing food and beverages, maintaining a clean and organized stand, and ensuring that food and drink orders are accurately and efficiently processed. The role requires attention to detail, the ability to work in a fast-paced environment, and excellent customer service skills to enhance the overall guest experience at events.

Responsibilities :
Customer Service:

- Greet customers in a friendly, welcoming manner and assist with their food and beverage orders.

- Provide accurate and prompt service while maintaining a positive and professional attitude at all times.

- Answer questions about menu items, including ingredients, portion sizes, and special dietary needs.

- Handle customer complaints or issues professionally and report them to the supervisor when necessary.

- Upsell products (e.g., snacks, drinks, combo meals) and promote specials or new items.
Food & Beverage Preparation:

- Prepare and serve food and drinks in accordance with established recipes and food safety standards.

- Operate equipment such as hot dog rollers, popcorn machines, soda fountains, grills, and fryers.

- Ensure that all items are made to order and served at the correct temperature.

- Restock condiments, napkins, straws, and other service items as needed.

- Assemble snack combos, pre-packaged meals, or drink cups accurately and efficiently.
Cash Handling:

- Process customer payments using cash, credit, or debit card transactions.

- Accurately handle cash and give change in accordance with the register or cash drawer.

- Maintain a clean and organized cash register area, and ensure that money is securely handled.

- Close out cash drawers at the end of the shift and report any discrepancies to the supervisor.
Stand Maintenance & Cleanliness:

- Keep the concession stand clean and organized, including wiping down surfaces, restocking supplies, and maintaining a tidy appearance.

- Follow health and safety guidelines, ensuring that food preparation and storage areas are kept clean.

- Regularly clean equipment and utensils to ensure they remain sanitary and in proper working condition.

- Ensure that trash and waste are disposed of properly and that the stand remains free of clutter.
Health & Safety Compliance:

- Adhere to all health and safety regulations, including proper food handling, sanitation, and hygiene practices.

- Wear appropriate uniforms and safety equipment, including gloves and hairnets, as required.

- Ensure that the concession area is safe for customers, with no hazards or obstacles that could cause accidents.

- Follow all company policies regarding the sale of alcohol (if applicable), including checking IDs for age verification.
Teamwork:

- Work cooperatively with other concession stand attendants, supervisors, and kitchen staff to ensure smooth and efficient operations.

- Assist in other areas of the food and beverage department as needed, such as food prep, dishwashing, or assisting with stock deliveries.

- Maintain effective communication with team members, reporting any issues or supply shortages to the supervisor.

Requirements

- High school diploma or equivalent preferred, but not required.

- Previous experience in food service, retail, or customer service is preferred but not required.

- Experience working in a high-volume, fast-paced environment is an advantage.

- Strong customer service and communication skills.

- Ability to multitask and work efficiently under pressure.

- Knowledge of food safety standards and sanitation practices is a plus.

- Ability to work as part of a team and follow directions from supervisors.

- Basic math skills, especially for handling cash and processing transactions.
Physical Requirements

- Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities.

- Ability to lift and carry items weighing up to 50 pounds, including food products, supplies, and equipment.

- Frequent bending, stooping, and reaching to access storage areas and inventory.
Work Location: This position requires 100% on-site attendance.