Confidential Support Specialist

Company :
Sime Surveillance Sdn Bhd

1. To provide technical trouble shooting supports to Customers on alarm issues
in an effective and efficient manner
2. To monitor and respond to the alarm signals within service level targets.
3. To answer all enquiries from Customers on products, accounts and services
and offer alternatives to solutions to fulfill customer needs, ensuring total
customer satisfaction.
4. To assign out all jobs requested by customer to respective in-house
technicians based on their coverage areas.
5. To gather customer feedback, identify problem trends and highlight to
Executive / Supervisors for discussion, service enhancement and resolution to
problems.
6. To ensure that standard operational procedures (SOP) are adhered to at all
times.
7. To profile accounts based on account types and key priority accounts.
8. To demonstrate strong work commitment and work ethics.
9. To ensure that daily handover book is updated promptly and accurately.
10. To highlight non=SOP compliance incidents to Executive / Supervisors for
corrective and preventive actions.
11. To adhere to schedule of work and be available for deployment at short notice
when on standby.