Configuration Services Analyst

Job Description
It’s about insights that are out of sight.

Are you known for your attention to detail and exceptional organizational skills? Would you consider data to be your second language? Do you want the autonomy to improve processes and find solutions? If so, being a Configuration Service Analyst with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:
As a Configuration Service Analyst with Frost, you will contribute to the effective management of configuration data, ensuring its accuracy, integrity, and usability. In this role, you will manage the Configuration Management Database (CMDB) or other configuration repositories, including maintaining configuration item records, relationships, and attributes. More than that, this role is about constant improvement and doing so with our signature all-win approach in mind.

What you’ll do:

- Contribute to the effective management of configuration data, ensuring its accuracy, integrity, and usability

- Support decision-making processes, enhance process efficiency, and enable organizations to maintain control over their IT infrastructure and software systems

- Analyze configuration data to identify patterns, trends, and anomalies; this involves conducting data audits, reconciling inconsistencies, and ensuring data accuracy and completeness

- Manage the Configuration Management Database (CMDB) or other configuration repositories, including maintaining configuration item records, relationships, and attributes

- Always take action using integrity, caring, and excellence to achieve all-win outcomes

What you’ll need:

- Bachelor’s degree in Information Technology or equivalent work experience

- 2+ years of related experience in hardware or ITAM

- Demonstrated experience in the configuration line of business

- Excellent written and verbal communication skills

- Proficient in Microsoft computer applications

Additional Preferred Skills :

- Knowledge of ServiceNOW and best practices

Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

- Medical, dental, vision, long-term disability, and life insurance

- 401(k) matching

- Generous holiday and paid time off schedule

- Tuition reimbursement

- Extensive health and wellness programs, including our Employee Assistance Program

- Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.