Control Center Specialist (GER, NCEE)

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Responsibilities:

- keep an outstanding customer focus in all aspects

- pick up the phone and engage in dialog with our customers

- work with bookings and pre-advised shipments

- calculate transit-times, shipment prices

- select routings by deciding on a single or combination of transportation-types

- be responsible for order pickup / delivery / recovery / tendering of shipments as needed in close collaboration with local CS/OPS office

- monitor shipments during the transport and react flexibly to any deviation from the plan

- continuously check shipment progress in TMS and handle preadvised shipments

- check the planned departure or arrival times of flights (“Post Flight Check”)

- complete TMS Jobs by entering extra-charges, pricing

- work securely with all pertinent regulations (ADR / DGR / IATA) as well as the relevant laws and ordinances

- use and maintain the available technical tools (TMS, SalesForce, Flight Monitor, etc.)

- report any delivery delays to designated teams as soon as possible using

- communicate with national and international World Courier stations / agents

- build and maintain relationships to contractors / transporters (airlines, handling agents, customs, government agencies, veterinarians, suppliers, etc)

- creating packaging supply order verifying order confirmation details, updating the TMS system with packaging information, tracking shipments, confirming deliveries, arranging replacement packaging, and facilitating communication between customers and designated teams.

- prepare and/or procure of all necessary documentation

- check transport documents as per GGVS / ADR / IATA-DGR

- carry out all Customs formalities (Export / Import) through the inspection and/or procurement of all necessary paperwork (import or export permit, export customs paperwork, etc.)

- carry out all Customs formalities (Export / Import) through Customs declaration at the responsible customs office

- provide regular updates to customers and involved offices on project specific reporting requirements and milestones

- ensure feedback from customers is documented, escalated and acted upon

- make suggestions to improve processes, efficiency and consistency to develop the performance of the department

Educational Background:

- High School Diploma/GED or equivalent experience required.

Work Experience:

- 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required.

Certifications:

- Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.

Skills And Knowledge :

- Written and verbal communication skills

- Fluency in English

- Work schedule flexibility. 24/7 company may require off hours including holiday and weekend if necessary.

Salary Ranges:
2000-2900 EUR gross monthly

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB