Credentialing Analyst - Lead

This role leads critical operational initiatives for the re-credentialing program transformation, aligned directly with Senior Leadership Team (SLT) strategic goals. Centered on Re-Credentialing & Compliance Management, Process Improvement & AI Integration, and Fraud Prevention & Security Awareness, this position safeguards sensitive Equifax consumer data, protects revenue streams, and delivers a White-Glove Customer Experience Handling approach throughout the re-credentialing lifecycle.
You will drive cross-functional projects, implement modern automated workflows, and lead rigorous Metrics Analysis & Dashboard Review routines. Leveraging deep regulatory compliance insight and operational intuition, you will resolve complex bottlenecks, mitigate security risks, and deliver optimal customer satisfaction across all business units.
What you’ll do

- Re-Credentialing & Compliance Management: Direct end-to-end program governance and re-credentialing workflows, translating executive priorities into structured compliance milestones and measurable regulatory outcomes.

- Process Improvement & AI Integration: Modernize customer contact data systems using process improvement techniques and smart automation/AI tooling to remove friction, eliminate manual delays, and prevent revenue loss.

- White-Glove Customer Experience Handling: Lead high-touch customer consultations and review sessions to clarify re-credentialing criteria, resolve compliance inquiries, and guarantee a seamless client journey.

- Fraud Prevention & Security Awareness: Evaluate data-access patterns to uncover sophisticated fraud vectors, detect unverified entities, and ensure rigorous security controls across all consumer data points.

- Metrics Analysis & Dashboard Review: Perform structured dashboard evaluations and tracking of key performance indicators to detect operational inefficiencies, forecast SLA risks, and optimize continuous workflows.

- Vulnerability Mitigation & Strategy: Identify systemic compliance vulnerabilities across current re-credentialing mechanisms and partner across matrixed business units to design and implement robust controls.
What experience you need

- 3+ years of experience in consumer data compliance, security re-credentialing, or credential verification in a high-volume operational environment.

- Bachelor’s degree in Business, Risk Management, Security, Compliance, or related field (or equivalent practical experience; High School Diploma required).

- 3+ years of experience in Re-Credentialing & Compliance Management, fraud mitigation, or regulatory risk operations.

- 2+ years of experience executing Process Improvement & AI Integration or project management within complex organizational workflows.

- Demonstrated expertise in White-Glove Customer Experience Handling, with a track record of resolving complex compliance issues for high-value clients.

- Proven capability in Metrics Analysis & Dashboard Review to monitor performance trends, optimize processes, and manage core KPIs.

- Strong background in Fraud Prevention & Security Awareness with solid oral and written communication skills across cross-functional teams.

- English B2+

What could set you apart

- Advanced Process Improvement & AI Integration: Experience leveraging artificial intelligence, process automation, or workflow analytics to modernize manual credentialing tasks.

- Professional certifications in project management, compliance, or process optimization (e.g., PMP, Lean Six Sigma, CAMS).

- Direct leadership in large-scale Re-Credentialing & Compliance Management transformations and regulatory frameworks (e.g., FCRA, GLBA).

- Demonstrated success combining Fraud Prevention & Security Awareness with White-Glove Customer Experience Handling to improve client retention during re-verification.

Primary Location:
CRI-Heredia

Function:
Function - Security Governance and Compliance

Schedule:
Full time