CRM Gamification Manager

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

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Develop and maintain user loyalty programs;

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Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards;

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Manage CRM bonus campaigns and user communications;

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Monitor campaign performance daily and continuously improve results;

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Analyze user behavior and key product metrics to identify insights and opportunities;

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Segment audiences and build engagement flows across the user journey;

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Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams.

Experience you’ll need to bring:

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2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry;

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Hands-on experience with CRM platforms (Smartico or similar is a must);

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Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products;

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Experience with user segmentation and basic HTML knowledge;

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Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses);

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Experience collaborating with cross-functional teams;

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Upper-Intermediate English or higher (Spanish is a plus).

It’s a perfect match if you have those personal features:

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Friendly, professional, and result-oriented mindset;

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Curious, thoughtful, and attentive to details, especially when it comes to user experience;

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Fast, transparent, and effective communication skills;

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Comfortable working with numbers and metrics, or motivated to develop in this area;

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Proactive, responsible, and eager to test new ideas and continuously improve.

Our clients offer competitive benefits to support your professional and personal growth, including:

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Health & Wellness Focus;

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Global Medical Coverage;

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Growth Opportunities;

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Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

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Performance-Driven Rewards;

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Dynamic Work Environment.

Apply, and let your growth journey begin.