Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate :

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :

Salaried Full-Time

Physical Location:
Waterloo, IA

The Job You Will Perform:

- R esponsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

- Take customer orders either directly from customers or account managers.

- Place orders on a timely basis for purchases of materials and supplies to be used in production.

- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

- Process purchase orders, coordinate account credits, and maintain customer data.

- Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring:

- High school diploma or GED

- Preferred experience working in a manufacturing environment

- Preferred computer data-entry experience

- Preferred experience in the corrugate box industry

- Five years of customer relations experience; preferably 1+ years industry specific customer relations experience

- Action Oriented

- Being Resilient

- Customer Focus

- Instills Trust

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