Customer Account Coordinator

Position Title:
Customer Account Coordinator

Pay Rate :
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :
Salaried Non-Exempt Full-Time

Physical Location:
50 Harbor Pt Rd
Utica, NY

The Job You Will Perform:

- Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

- Enter customer orders and generate all associated production orders in addition to purchase all required materials for orders.

- Generate needed shipping documentation.

- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

- Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries.

- Prepare customer order and sales activity reports.

The Skills You Will Bring:

- High school diploma or GED

- Preferred experience working in a manufacturing environment

- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED

- Five years of customer relations experience preferred

- Strong verbal and written communication skills REQUIRED

- Organizational skills and ability to multi-task REQUIRED

- Ability to be a self-starter and work well within a team environment

- Action Oriented

- Being Resilient

- Customer Focus

- Instills Trust