Customer Engineer

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Title: Customer Engineer – ATM
Location: Cape Town - South Africa, Field

Sample intro for the business
We are seeking a Customer Engineer – ATM to deliver reliable, high-quality field service support for ATMs and related devices across South Africa. This role is critical in ensuring equipment availability, meeting service level agreements (SLAs), and maintaining strong customer relationships through professional on-site service and effective communication.

Position Summary
The Customer Engineer is responsible for the installation, maintenance, and repair of ATMs and associated devices within an assigned territory. The role involves on-site diagnostics, multi-vendor support, preventive and corrective maintenance, and ownership of customer issues through resolution in line with SLAs.
This field-based position requires regular travel, accurate reporting, and participation in standby and after-hours support rotations. The successful candidate will combine strong technical capability with a customer-focused mindset and disciplined work approach.

Key Areas of Responsibility

- Installing, maintaining, and repairing ATMs and related devices to ensure maximum uptime and SLA compliance

- Performing on-site diagnostics and troubleshooting based on service call information and direct customer engagement

- Providing multi-vendor maintenance and support across assigned product lines

- Owning customer incidents end-to-end, escalating issues as required and ensuring timely resolution

- Maintaining daily electronic service notes, status updates, and accurate reporting via mobile applications

- Processing daily stock movements and record callout details in line with operational requirements

- Maintaining effective day-to-day customer relationships, providing updates on equipment status and modifications

- Communicating professionally with customers and third-party service providers both telephonically and in person

- Traveling within South Africa to perform installations, servicing, and repairs

- Participating in standby, weekend, public holiday, or shift work rosters as required

- Completing NCR-specific certifications and business/district-required training as prescribed by management

- Applying company policies, procedures, diagnostic techniques, conflict resolution, and escalation processes

Basic Qualifications

- Grade 12 or NQF Level 4 equivalent

- National Diploma in Electrical Engineering, Information Technology or any related field.

- +2 years of Experience in the ATMs Maintaining or any related field.

- Computer literate with the ability to use mobile applications and service systems

- Proficient in English (written and verbal)

- Valid South African driver’s license (Code B/8)

Preferred Qualifications

- CompTIA A+ Certification

- NCR-specific technical certifications

- Experience applying structured diagnostic and escalation procedures

- Exposure to sales support or lead generation activities within a service environment

#LI-ES2
Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.