Customer Engineer Thermal (South East )

Brief Job Description:

Senior Thermal Customer Engineer:

- Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

- Respond in a professional manner to all assigned service calls while on duty.

- Perform all work in a safe manner and in accordance with established company safety policy.

- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.

- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

- Keep scheduling team informed of changes to your schedule and the status of all open jobs.

- Maintain the accuracy of the customer listing by reporting errors with the site change form.

- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.

- Create reports using FieldDB system and ensure regular synchronization.

- Report sales or service leads to the proper department via the correct process.

- Support company vision and management decisions.

- Use email and other Office based programs to maintain/enhance communications processes.

- Ensure that all Vertiv processes are followed.

- Keep company vehicle clean and properly maintained.

- Protect all tooling and company property issued.

- Work as part of the service team and support business needs.

- Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications:

- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.

- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:

- Excellent computer skills.

- Previous environmental service experience.

- Excellent customer service skills.

- Self-starter, ability to plan, organize and manage time effectively.

- Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

- None

Time Travel Needed:

- 90%

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