Customer Relations Associate

Company Overview
At Vault, we are not just insuring assets. We are reducing risks with data-driven technology to Protect What Matters Most to our customers. Our team is driven by a shared commitment to protect customers’ most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.

The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our Tampa office.

Why Choose Vault
Voted Best Places to work in Tampa Bay
An innovative, open-minded environment, built on trust and empowerment
A diverse and inclusive organization where we value each individuals’ strengths and expertise
A team committed to charity and community involvement
Mentorship from the top minds in the industry
A forward-thinking team backed by cutting edge technology
A-Financial Strength rating by AM Best
Comprehensive benefits tailored to your lifestyle

Job Responsibilities include but are not limited to:
Deliver exceptional service to customers and agency partners through inbound phone, email, and other service communication channels.
Develop strong critical-thinking and problem-solving skills to serve as a trusted resource for both internal and external customers.
Assume ownership of customer inquiries and requests, ensuring timely, accurate, and professional resolution
Effectively identify customer needs and provide appropriate solutions while maintaining a personalized, high-quality service experience.
Maintain high standards of productivity, quality, and service in a fast-paced environment.
Support special projects, service initiatives, and cross-functional efforts as assigned.
Share ideas and feedback that contribute to process improvements and enhanced customer experiences.
Participate in training, coaching, and professional development opportunities to build skills and support career growth.

Preferred qualifications
Bachelor's degree, associate degree, or equivalent professional experience, with a background in insurance, hospitality, luxury service, financial services, or other customer-centric industries preferred.
Demonstrated emotional intelligence, empathy, and professionalism when interacting with high-net-worth clients, agency partners, and internal stakeholders.
Strong communication and interpersonal skills with the ability to build rapport and deliver exceptional customer service.
Strong critical-thinking, organizational, and time-management skills, with the ability to prioritize tasks, make informed decisions, and maintain attention to detail.
Customer-focused mindset with the ability to establish positive relationships and effectively support both internal and external customers.
Basic proficiency with Microsoft Office and the ability to learn new technology platforms quickly.

Benefits include but are not limited to:
Flexible Spending Accounts & Health Savings Accounts, with company contributions
Company paid comprehensive life & disability insurance plans
24/7 Telehealth Doctor Access, Virtual wellness screenings, Employee Assistance Programs
Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
23 PTO days/year
11 Paid Holidays……and so much more!

We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging.