Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)
Locations: Mableton & Holly Springs
Full-Time

Crabapple LandscapExperts is growing! For over 30 years, we have been one of Atlanta’s top locally owned landscape companies, providing high-quality landscape maintenance services to HOAs, senior living communities, corporate campuses, and commercial properties throughout Metro Atlanta.
We’re looking for a Customer Relationship Manager who enjoys building relationships, keeping clients happy, and helping grow a portfolio of beautiful properties.

What You’ll Do:

- Serve as the main point of contact for a portfolio of commercial and HOA clients

- Conduct regular property walks with clients and crews to ensure quality standards

- Identify and propose enhancement opportunities (seasonal color, mulch, irrigation, plant upgrades)

- Prepare proposals and estimates for additional work

- Work closely with Operations Managers and crew leaders to resolve issues quickly

- Track client feedback, follow-ups, and account health

- Support contract renewals and client retention
If you love the outdoors and building relationships, we’d love to hear from you.

Requirements
- 3+ years of experience in account management, customer service, or the landscape/green industry

- Strong communication and relationship-building skills

- Knowledge of landscape maintenance practices and plant material (preferred)

- Comfortable writing proposals and working with estimates

- Organized and able to manage multiple accounts at once

- Proficient with email, Microsoft Office, and CRM software

- Valid driver’s license; Motor Vehicle Report (MVR) will be completed
Benefits:

- Medical Insurance (HDHP & PPO)

- Dental and Vision Insurance

- 401(k) with Company Match

- PTO and Paid Holidays

- Life and Disability Insurance

Salary Description
Starting $68,000.00/ Year + Incentives