Customer Service Agent (Japanese)

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines.
As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction.
Position: Customer Service Agent (Japanese)
Location: Philippines
Model: Remote (WFH)
Employment type: Full time
DUTIES AND RESPONSIBILITIES:

- Deliver excellent customer service and manage customer needs through phone, email and messaging channels

- Support customers with enquiries related to hotels, flights, activities and other travel products

- Professionally handle a high volume of customer and partner enquiries

- Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries

- Identify opportunities to improve customer service through self-service initiatives and process improvements

- Provide feedback and contribute to initiatives that improve operational efficiency

- Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching

- Perform office-based administrative duties whenever required

- Work collaboratively with the wider team to contribute to the overall customer experience

REQUIREMENTS:

- N1 Japanese (Minimum) and good command of English (B1/2)

- At least 1 year of experience in a customer-facing or partner-facing role

- Strong customer service skills, including attentiveness, empathy, patience and consistency

- Excellent verbal and written communication skills

- Professional telephone etiquette

- Excellent attention to detail

- Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements

- High degree of integrity and ability to handle confidential information

- Ability to work effectively in a fast-paced environment

BENEFITS:

- Work-from-home arrangement in Philippines

- Competitive compensation package

- Performance bonus opportunities

- Employee benefits

- Career and professional development opportunities

- Access to thousands of free learning courses

- Initial training and ongoing coaching

- Inclusive and supportive working environment

- Opportunity to work within a global team

- Relocation support

- And many more!

Originally posted on Himalayas