Customer Service Department Manager - Bilingual

Customer Service Department Manager - Bilingual
Pay from $85,000 to $100,000 per year
Texas Branch - Irving, TX
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities

- Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.

- Manage the daily activities of various Customer Service departments.

- Evaluate team procedures and identify areas for improvement.

- Review performance reports and suggest ways to increase efficiency.

- Resolve escalated customer issues promptly.
Minimum Requirements

- Bachelor’s degree.

- Bilingual (English / Spanish) - fluent in both verbal and written forms.

- 3+ years of customer service management experience.

- Demonstrated ability to effectively coach and develop a high-performing team.
Benefits

- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !

- Multiple bonus programs.

- Paid holidays and generous paid time off.

- Tuition Assistance Program that covers professional continuing education.
Employee Perks

- Best-in-class, clean, modern air-conditioned facilities.

- First-class fitness center and beautifully maintained walking paths.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a  drug-free workplace . All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks!   Explore Uline.jobs to learn more!