Customer Service Manager_R_WBG OPERATIONS (OPS)_0469_0652_1086220
- LocationMumbai, Maharashtra, India
- Work typeOn-site
- EmploymentFull-time
- Posted30 October 2026
- SourceKotak Mahindra Bank's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on Kotak Mahindra Bank's careers page 1 h ago.
Moves fastWhen Kotak Mahindra Bank takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience8 to 12 years
- EducationMaster's degree (preferred)
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Key Responsibilities
- Manage end-to-end processing of Trade Finance transactions including:
- Letters of Credit (Import/Export)
- Bank Guarantees
- Documentary Collections
- Bills Discounting
- Export/Import Remittances
- Shipping Guarantees and Trade Loans
- Ensure compliance with:
- UCP 600
- URDG
- FEMA Guidelines
- RBI Regulations
- Internal Bank Policies
- Review and authorize trade transactions within delegated authority limits.
- Monitor transaction accuracy, TAT adherence, and service quality metrics.
- Handle exceptions, escalations, audit observations, and customer complaints.
- Coordinate with Relationship Managers, Branches, Compliance, Risk, and Business Teams.
- Drive process improvements, automation initiatives, and operational efficiency projects.
- Ensure timely closure of reconciliations and resolution of operational breaks.
- Support internal and external audits and ensure closure of audit findings.
- Monitor team productivity, allocate workload, and ensure business continuity planning.
Team Management
- Lead and manage a team of Trade Finance Operations executives.
- Conduct performance reviews, coaching, and training programs.
- Drive employee engagement and succession planning.
- Ensure adherence to operational controls and risk framework.
Desired Candidate Profile
- Graduate/Post Graduate (MBA preferred).
- 8-12 years of banking operations experience with minimum 5 years in Trade Finance Operations.
- Strong knowledge of Trade Finance products and regulatory requirements.
- Experience in handling teams and stakeholder management.
- Knowledge of SWIFT messages and core banking systems.
- Strong analytical, problem-solving, and communication skills.
Key Competencies
- Trade Finance Expertise
- Leadership & People Management
- Risk & Compliance Management
- Process Improvement
- Stakeholder Management
- Decision Making
- Customer Focus
- Operational Excellence
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