Customer Service Officer

Company :
Performance Motors Limited

What You’ll Be Doing

As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.

This role involves managing inbound and outbound communications, coordinating service appointments, and supporting operational efficiency while maintaining high standards of customer satisfaction.

- Meet and Greet customer at the front reception

- Promote and assist with the usage of the Share Box (Key Drop)

- Promote App-ing & Mapping at the front reception

- Handle calls at all times and charge (wrap up code) accordingly if any

- Act as first point of telephone contact for customer support requests

- Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)

- Check for support agreement / warranty validity per local guideline.

- Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined

- Assign call to the appropriate delivery method (CSA) and payment type

- Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process

- Assist in special product campaign or promotions

- Arrange for shuttle service, airport service, pickup and delivery for customers

- Schedule customers for professional car care services

- To ensure daily service level achievement

- Assist in generating daily, weekly and monthly reports as and when required

Who We’re Looking For

- Minimum O level with at least 2 years of experience in the customer service industry.

- Strong customer service and communication skills.

- Ability to work under pressure in a fast-paced environment.

- Customer-focused with a proactive service mindset.

- 5.25 work week