Customer Service Representative 3

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

The Customer Service Representative (CSR) is responsible for end-to-end customer support and order fulfillment for aftermarket spare parts. This role serves as a key interface among customers, Account Teams, Field Service Engineers (FSE), Planning, Supply Chain, Logistics, Warehouse, and other cross-functional teams to ensure timely delivery, effective issue resolution, and achievement of customer service commitments.

What you’ll do

- Manage end-to-end spare parts order fulfillment, including quotation, order entry, shipment coordination, delivery, billing, and returns.

- Serve as the primary customer-facing contact for spare parts operations and provide timely updates on order status, material availability, and delivery commitments.

- Support urgent requirements, Machine Down cases, expedites, and customer escalations, driving timely cross-functional resolution.

- Coordinate with Planning, Supply Chain, Logistics/Warehouse, FSE, and other stakeholders to resolve supply and delivery issues.

- Support spare parts returns, core returns, repair/return activities, and related operational processes.

- Ensure transactions comply with applicable company policies, procedures, and trade/compliance requirements.

- Support customer ramps and business-critical activities to ensure material readiness and execution.

- Contribute to Spares Operations performance, including service level, On-Time Delivery (OTD), operational quality, and continuous improvement.

Who we’re looking for

- Bachelor’s degree in supply chain, Logistics, Business Administration, International Trade, or a related field.

- Experience in customer service, order management, supply chain, logistics, or semiconductor/high-tech operations preferred.

- SAP/ERP experience preferred.

- Strong customer orientation, communication, problem-solving, and cross-functional coordination skills.

- Ability to manage multiple priorities and respond effectively to urgent customer requirements.

- Good English communication skills.

- Strong ownership, sense of urgency, and execution capability.

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.