Customer Service Representative

Make a difference.
Customer Service Representative

In this role you will :

- Interacts with customers; gives information in response to inquires about accounts, products, and services.

- Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.

- Answers customers' questions regarding product or service and operation or maintenance.

- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

- Talks with customers by phone or in person to ensure the best service possible.

- Interviews customers to obtain information and explain available services.

- Investigates and corrects errors, following customer and company records.

- Adjusts complaints concerning billing or services rendered.

- Refers complaints of product or service failure to appropriate departments for investigation.

- Coordinates customers' service needs with other departments as required to ensure customer service.

- May solicit sale of new or additional services or products.

- May obtain credit records from credit reporting agency.

- May visit customers' premises to obtain order or resolve customer problems.

What you bring to the table:

- High school diploma or GED

Shift and hours: Monday - Friday; 7:30am to 4:30pm

Compensation details: The expected rate of pay for this for is $19.00 per hour.

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business. All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case-by-case basis.
Why should you join Cape Electrical Supply?

The company has specialized in providing a high level of service and a large available product offering of the industry’s leading brand names. Chances are, if you need a specific electrical product by name, part number, or application, Cape Electric will have it available either through stock, vendor distribution, or factory order. Cape Electric’s growth has allowed the company to expand beyond the traditional commercial and industrial markets. Cape Electric’s presence in voice and data communication, utility markets, and residential showrooms has become well established during the past 15 years. And, we’ve successfully merged today’s technologies with our capabilities to become a national supplier to a number of leading U.S. companies. At the heart of Cape Electric’s business is the people factor. We’ve worked to craft a culture that frees talented people to develop business relationships and become the primary source for their customers’ product related needs. The results have been outstanding. We invite you to become part of our universe.
Apply now and find out what’s next for you.
Equal Opportunity Employer/Vet/Disabled

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