Customer Service Representative

Position Overview:

- This position is responsible for providing excellent customer service to customers and in support of the CS Manager. The ideal candidate will be a proactive, result-driven individual with strong communication skills.
Essential Job Functions:

- Responsible for all computer input required for the position.

- Answer phone calls related to customer questions and resolve problems/ complaints.

- Take customer orders over the phone and write up orders and enter online.

- Provide verbal or written quotations to customers.

- Compile plant reports as needed.

- Provide Certificates of Conformance to customers, as requested.

- Must be familiar, and follow, all standard operating procedures and guidelines.

- Knowledge of how and where to locate procedures and forms relevant to this position.
Qualifications:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions.

- Indoctrination and understanding of NRP’s Quality Manual and specified requirements regarding job responsibilities.

- On-the-job training and experience in customer service or related work experience.

- Knowledge of products manufactured.

- Strong literacy and comprehension skills.

- Computer, telephone and customer service skills.

- Excellent written and oral communication skills

Requirements
Education:

- High school diploma or GED.

- Completion of company indoctrination.

- Successful completion of safety training programs.

- Understanding of the company’s Quality System and processes.