Customer Service Representative

Location: Rzeszów - Poland
Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.

Responsibilities
- Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.

- Works to ensure all orders received are entered into the ERP by order cut-off time.

- Can handle basic level of complexity in orders (Domestic)

- Can follow and request amendments of work instructions

- Positive influence on the team and being responsible to arrange backup in case of holiday leave.

- Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.

- Identifies customer issues that need to be escalated to management in a timely fashion.

- Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.

- Builds relationships with internal departments to ensure best service to end customer is achieved.

- Performs other duties as assigned.

Qualifications
- 1–2 years of experience in customer service or a similar customer-facing environment.

- High school diploma or equivalent education/experience.

- Strong customer service skills with the ability to resolve customer questions and concerns effectively.

- Clear written and verbal communication skills.

- Ability to collaborate effectively with colleagues and teams across different departments.

- Good organizational and problem-solving skills.

- Confidence using Microsoft Office, including Word, Excel, PowerPoint and Outlook.

- Experience with ERP systems such as SAGE, SAP or Oracle would be an advantage.

- Ability to follow established processes and procedures while maintaining a customer-focused approach.

What we Offer:

- The established salary range for this position is PLN 6100-7800 gross/month

- Work-Life Balance: We value your personal time and well-being.

- Career Opportunities:   Grow within a truly international business.

- Ongoing Training and Support:   Continuous learning and development opportunities.

Pay Transparency
The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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