Customer Service Representative
- LocationNew Berlin, WI, US
- Work typeOn-site
- Posted28 October 2026
- SourceWenthe's careers page (Paylocity)
Live checkFirst seen 6 days ago; still listed on Wenthe's careers page 47 min ago.
At a glance
- Experience2+ years
- EducationHigh school diploma or equivalent
- Skills and toolsMicrosoft Office, Excel
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
What we're looking for: Someone who brings a genuine passion for engagement and responsive service to every customer interaction.
Essential Duties and Responsibilities
· Enters customer orders into ERP.
· Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
· Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
· Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
· Initiates customer JIT RFQs, revision updates and part reactivations.
· Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
· Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
· Maintains records relative to customers and orders, such as item pricing, and customer lists.
· Sets up and administers “customer master” files in ERP system.
· Maintains and updates order entry procedures.
· Backs up planning on scheduling orders in ERP system.
Requirements
- High School diploma or equivalent.
- Minimum of 2 years of customer service experience. Experience supporting business clients preferred.
- Ability to work in a fast-paced environment, handling a variety of tasks.
- Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
- Strong communication skills, both written and oral.
- Ability to maintain composure in stressful or challenging situations.
- Desire to learn and grow.
- Process and problem-solving mindset.
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