Customer Service Representative (Austin, TX)

ABOUT THE BRAND:
Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.
Our Mission:  To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.
Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

A Customer Service Representative is responsible for managing a variety of inbound queue customer service calls representing all channels of the e-commerce CGI business, including CallawayGolf.com, CallawayGolfPreowned.com, OdysseyGolf.com, CallawayGolfVIP.com, and CallawayGolfGiftCard.com. In addition to queue customer service calls, the role will be responsible for operational order queues and consumer email from said CGI channels.

ROLES AND RESPONSIBILITIES

- Answer incoming queue Customer Service calls.

- Provide exceptional consumer assistance through product knowledge and technical insight.

- Proactively manage operational queues through e-mail responses, call-backs, and inventory updates.

- Establish and maintain an influential customer service culture and provide the appropriate environment for teamwork.

- Develop and maintain positive and effective working relationships with peers and cross-functional teams.

- Display the highest level of Integrity, Customer Experience, Leadership, Strategic Agility, and additional core competencies essential to business success.

- Callaway Golf Pre-Owned, SHOP, Spree, Gift Card, Proline Pre-Owned, and VIP business channels understanding.

- Flexible hybrid schedule consisting of and including evenings and weekends as assigned.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

- Excellent verbal and written communication skills.

- Advanced digital navigation skills.

- Strong analytical, critical thinking, and creative problem-solving skills.

- Ability to drive consensus through effective communication and positive team relationships.

- In-depth golf industry knowledge, including products, trends, and customer preferences.

EDUCATION AND EXPERIENCE

- Bachelor’s degree or equivalent

- Minimum 2 years of Sales/Customer Service call center experience

- Extensive knowledge of the Golf Industry

- Call Center/telemarketing background

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

- Work is performed in a designated professional office workstation and environment.

- Extensive use of office equipment, including computer, calculator, copier, fax, and other business-related machines and software.

DE&I and EEOC:
Inclusion & Diversity:   As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!