Customer Service Representative - B2B + Order Management experience – Spanish & English.

Preferred location: Granollers - Spain
Based at our Granollers site (Spain) you will  provide a variety of customer service support and technical guidance to internal and external customers for the national and international market.

Responsibilities
- Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enter and adjust orders, resolve questions and complaints within span of control.

- Work to ensure all orders received are entered into Oracle by order cut-off time.

- Positive influence on the team and being responsible to arrange backup in case of holiday leave.

- Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.

- Identifiy customer issues that need to be escalated to management in a timely fashion.

- Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.

- Build relationships with internal departments to ensure best service to end customer is achieved.

Qualifications
- 2-3 years of progressive B2B customer service experience,

- Order management experience

- Resolving customer problems and concerns;

- Excellent communication skills,

- Oracle, AS400

- Spanish and English,

What we Offer:

- The established salary range for this position is 30.476 – 38.481 Euros  gross annual.

- Work-Life Balance:   We value your personal time and well-being.

- Career Opportunities:   Grow within a truly international business.

- Ongoing Training and Support:   Continuous learning and development opportunities.

Pay Transparency
The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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