Customer Service Representative (Bilingual English-Spanish)

The Customer Service Specialist (Bilingual English–Spanish) delivers exceptional customer support as a primary point of contact for customers. This role handles inquiries, resolves issues, supports retention, and contributes to sales growth through upselling, cross-selling, account development, and relationship management.

Principal Responsibilities

Customer Service & Account Support
· Serve as the primary point of contact for customer inquiries by phone, email, and other communication channels.
· Communicate effectively with customers in English and Spanish, both by phone and in person.
· Provide accurate, timely solutions and exceptional customer service.
· Troubleshoot and resolve customer concerns, complaints, and service issues.
· Document customer interactions and resolutions accurately in company systems.
· Assist customers with order processing, product selection, pricing, and service-related requests.
· Develop strong knowledge of company products, services, and processes.
Sales Support & Relationship Development
· Identify and pursue upselling, cross-selling, and new business opportunities.
· Build and maintain strong customer relationships to support retention and account growth.
· Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
· Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements

· Fluency in Spanish is required , with the ability to communicate effectively by phone and in person.
· High school diploma or GED required .
· 1–2 years of customer service , inside sales, account management, or related experience preferred.
· Basic computer proficiency , including CRM systems and Microsoft Office.
· Strong written and verbal communication skills .
· Ability to work in a fast-paced environment and manage multiple priorities effectively.
· Strong problem-solving, organizational, and customer service skills .
· Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.

What We Offer

· A workplace where employees feel valued, supported, and empowered to grow.
· A team that values integrity, innovation, safety, and customer service.
· Opportunities for career development and long-term success.
· The opportunity to contribute to an established manufacturer and distributor of aluminum rainware products.